Call & Contact Centers >

Our Ericsson BP 250 range offers effective call/customer centre solutions to the smaller company with such a requirement. This integrated call centre allows for up to 40 agents complete with "Call Centre Supervisor" and "Computer Telephone Integration" or CTI. Each system is equipped standard with our integrated auto attendant and automatic call distribution (ACD) Prisma Comms also has access to the Dimension Data range of PDX and Call Centre solutions.

1 BP Call Center >

The BusinessPhone Call Center solution is for small to medium-sized enterprises that want to improve customer service. The BusinessPhone Call Center can be built up in several steps and can easily be expanded in terms of number of agents and functionality, depending on immediate and future needs, leading to effective communication management.

Solidus >

Contact centers are about bringing people together: a customer with a need for information or assistance, contacts an organization and is immediately looked after by a person who will do his/her utmost to ensure that the customer has his/her needs met every step of the way.

No matter what processes and programs have been developed in an organization, it is ultimately its people who attain maximum results from each and every contact. And who build good business based on sound customer relations.

Solidus eCare" contact center is dedicated to these people.

Contact Center Applications >

Solidus eCareTM. multimedia contact center is intelligently built on three fundamental groups of powerful applications suites: The Agent Group of Applications increase agent efficiency and job satisfaction when dealing with multimedia customer interactions. The Management Group of Applications provides contact center managers and supervisors with superior tools to develop and manage operations.

The Self-Service Group of Applications provides customers with outstanding options while bringing self-sufficiency to the contact center, enabling organizations to create flows to suit their needs.

All in all, these three highly effective application groups of Solidus eCare" enable organizations to maintain cost levels, maximize uptime and build long lasting customer relations.

> BP Call Center

• BP Call Center (pdf)

> Solidus

• Solidus eCare Contact Center (pdf)

> Contact Center Applications

• Solidus eCare Contact Center Applications (pdf)